Okay So I finally relented and took a Citibank Credit Card some months back. Things were actually cruising along just fine and I was wondering How useful it is to have a credit card and couldn’t fathom why ppl have problems with it in the first place..I paid my bills on time..extra money at times so that it remains in credit. Then came my March 14th credit card statement..And everything that could possibly go wrong..went wrong! I had an issue with Yatra.com, where I had attempted bookign tickets but although the ticket did not get processed, the payment got processed..TWICE..had to haggle with yatra.com guys for a long time..to ask them why they hadnt reimbursed my money even after 1 bloddy long long month..Gosh I fail to understand how people can be so inefficientt!! (lets not talk about my work for now, shall we??!) First they said its my bank’s fault and they had done their job. Then when I pressed them to give me the transaction ID and the likes, the guy says “ma’am I am sorry Its a technical fault..and Its not the banks fault and neither our fault”! Grrrrrrrr..and bloddy in the end I have to end up paying the “late” fees for that mysterious technical fault..
And then came problem no.2..I had bought 1 Air Deccan ticket and my statement had the same transaction..4 times!! 4 times!!! What losers..so had to talk with Air Deccan and CItibank who does not accept “emails” as valid form of communication ( baah..how outdated..not with the times I say!!) so Had to courier a dispute form to them bla bla..but that problem atleast got solved..
Next was the baaap of all problems, the cheque I had submitted on 20th feb for 15k did not reach them.It had been debited from my bank account but for some mysterious reason did not reach Citibank..(I have confirmed from “inside sources” that the cheque has reached citibank but apparently has some discrepancy!) And I have so far with very little success argued and shouted at 10 customer care asses..And when that didnt work wrote to the head of customer care..and then to the BIG man — some Nodal Officer dude who is also the Ombudsman(btw dont u find that name really exotic..Ombudsman…Ombudsmaaan..hee haawww haawwwww), that they have to not only reverse my late charges but PAY my frigging phone bill! I am so frustrated telling the same story to 15 different people when NONE of them can do anything about it.Nehow, I STILL have no frigging reply so I have decided what my next step is going to be –> Contact CNN IBN and give them inside scoop on how Citibank conned me!! I might just be my first big break on television .. ahem 😉
PS : had to vent that out of my system..phew..Aaaaaaaaaaaaarrrrrrrggggggggggh..someone Help Me!!
PPS : In the short while between my posting this and now, this issue has actually been resolved..so there goes my first television break..sniff..:(